Frequently asked questions
Is Palapaw Bowl safe for my dog to use every day?
Yes, completely safe for daily use. Palapaw is made from 100% food-grade, BPA-free silicone. We've designed it specifically for slow feeding, which veterinarians recommend to reduce bloating, choking, and digestive issues.
What size dogs is this for?
Palapaw Bowl is designed for small to large dogs (5-80 lbs). The bowl size (2.7" depth, 9.8" mat) works for most breeds including French Bulldogs, Pugs, Beagles, Labradors, and Golden Retrievers.
For very small puppies under 5 lbs or giant breeds over 100 lbs, we recommend supervising the first few uses to ensure comfortable fit.
What's your return policy?
30-day money-back guarantee, no questions asked.
If your dog doesn't love Palapaw within 30 days, simply email us at hello@palapaw.com and we'll issue a full refund. You don't even need to return the bowl — donate it to a local shelter or pass it to a friend.
Why we do this: We're confident your dog will love it. If they don't, we'd rather have a happy customer than a returned product.
How long does shipping take?
Standard shipping: 8-15 business days from the day you order.
Here's the full timeline:
- 1-2 business days: Order processing & quality check
- 7-13 business days: Transit to your door (US)
We ship from our fulfillment partner in Asia, which lets us keep prices fair without sacrificing quality. You'll receive a tracking number within 48 hours so you can follow your order every step of the way.
How do I introduce it to my dog if they refuse new bowls?
Some dogs need a few days to adjust. Here's what works:
Day 1-2: Place a few high-value treats in the slow feeder bowl alongside their regular bowl. Let them sniff and explore.
Day 3-4: Mix a small portion of regular kibble into Palapaw. Keep their old bowl available.
Day 5+: Most dogs transition fully by this point. If still hesitant, try smearing a thin layer of peanut butter on the licking surface.
95% of dogs adapt within 1 week. If yours doesn't, we offer a 30-day money-back guarantee.